Refund and Cancellation Policy

All sales are final

We don't give refunds or credits for one-time purchases or for any subscription payment, weekly, monthly or yearly. That includes any time left in a billing period after you cancel.

Before you buy, please check the system requirements: Adobe Premiere Pro 2021 (version 15.4) or later on Windows 10 or 11, or on macOS 10.15 or later. There's no free trial; the weekly plan ($2.99) is the lowest-cost way to try Sync Stacker on a real project. If you're not sure it will work for you, email help@premieresync.com first.

Canceling a subscription

• Cancel anytime in your customer portal, or email us and we'll do it for you.
• Your subscription stays active until the end of the period you've paid for. You won't be charged again.

Billing mistakes and the law

We still refund in these cases:

• If you were charged twice for the same order, or charged after your subscription ended, we refund the extra charge.
• If you paid but never received the software, and we can't fix it, we refund you.
• If consumer law where you live gives you a right to cancel or get a refund that can't be waived, we honor it.

Refunds are issued by Polar, our reseller, to your original payment method.

Problem with a charge?

Email help@premieresync.com before you contact your bank. We can usually sort it out faster than a card dispute.